REFUND POLICY

The following refund policy applies to the terms of this enrolment contract:

1.) Refunds in Cases of Withdrawal or Dismissal

A student may be entitled to a refund of tuition in the event that:

i.) the student provides written notice to the institution that he or she is withdrawing from the

program; or

ii.) the institution provides written notice to the student advising to the student that they have

been dismissed from the Program

A receipt indicating the date the notice was delivered must be provided. The notice of

withdrawal or dismissal will be deemed to be effective from the date it is delivered.

1. Written Notice

To initiate a refund, written notice must be provided:

i. By a student to the institution when the student withdraws, or

ii. By the institution to the student where the institution dismisses a student.

2.) Refund Entitlement

i.) Refund entitlement is calculated on the total fees due under the contract, less that applicable

non-refundable application or registration fee.

ii.) Where total fees have not yet been collected, the institution is not responsible for refunding

more than has been collected to date and a student may be required to make up for monies due

under the contract.

3.) Refund policy for students:

A. Refunds before the program of study begins:

i. If written notice of withdrawal is received by the institution within

7 days after the contract is made, and before the commencement of

the period of instruction specified in the contract, the institution

may retain 5% of the total tuition and fees due under the contract to

a maximum of $250.

ii. If written notice of withdrawal is received by the institution 30

days or more before the commencement of the period of instruction

specified in the contract and more than 7 days after the contract

was made, the institution may retain 10% of the total tuition only

due under the contract to a maximum of $1000.

iii. Subject to subsection 37.11.1.1, if written notice of withdrawal is

received by the institution less than 30 calendar days before the

commencement of the period of instruction specified in contract,

and more than 7 days after the contract was made, the institution

may retain 20% of the total tuition only, due under the contract to a

maximum of $1300.

B. Refunds after the program of study starts:

i. If written notice of withdrawal is received by the institution or

a student is dismissed up to and including 10% of the period

specified in the contract has elapsed, the institution may retain

30% of the tuition and fees due under the contract.

ii. If written notice of withdrawal is received by the institution, or a

student is dismissed where more than 10% and up to and including

30% of the period of instruction specified in the contract has

elapsed, the institution may retain 50% of the tuition due under

contract.

iii. If a student withdrawals or is dismissed where 30% of the period

of instruction specified in the contract has elapsed, no refund is

required.

C.) Failure to Meet Program Requirements

Where a student is deemed not to have met the institutional and/or program specific minimum

requirements for admission through no misrepresentation or fault of their own, the institution

must refund all the tuition and fees paid under the contract, less the applicable non-refundable

student application or registration fee.

D.) Withdrawals, Dismissals and Equipment Policy

i.) Where a student withdraws or is dismissed from their program they are

entitled to 100% refund of any as-yet to be received consumables that have

been prepaid.

ii.) Where a student withdraws or is dismissed from their program after

receiving technical equipment from the institution free of charge:

• The student must return the equipment

unopened or as issued within 14 days; and

• If the student fails to return the equipment as

set out above, the institution may deduct the

reasonable cost of the equipment from any

amount to be refunded to the student.

• 4.) Payment of Refunds

Refunds owing to students must be paid within 30 calendar days of the institution receiving

written notification of withdrawal and all required supporting documentation, or within 30

calendar days of an institution’s written notice of dismissal.

5.) Other Refund Policy Requirements

A. Where a student is deemed not to have met the institutional and/or

program specific minimum requirements for admission, the institution

must refund all fees paid under the contract, less the applicable nonrefundable application or registration fee.

B. Where an institution provides technical equipment to a student, without

cost to the student, and the student withdraws or is dismissed, the

institution may charge the student for the equipment or use of the

equipment on a cost recovery basis, unless the student returns the

equipment unopened or as issued with fourteen (14) calendar days.

6.) Refunds for International Students

i.) If an international student’s Study Permit application has not been completed by the start

date identified in the institution’s Letter of Acceptance and the student so notifies the institution,

at the request of the student, the institution may issue a second Letter of Acceptance for a later

start date.

In such circumstances, the institution may charge the student an additional $200

administrative fee and retain the balance of the prepaid tuition frees pending the outcome

of the Study Permit application. Should a student fail to so advice the institution, the

institution’s refund policy for students will apply.

ii.) An institution may retain the lesser of 10% of the total fees due under the contract or

$400 for international students who are denied study permit authorization from

Citizenship and immigration Canada. Students denied a study permit must provide the

institution with a copy of the denial letter prior to the program start date as set out in the

institution’s most recently issued Letter of Acceptance.

Should a student fail to advise the institution, or choose to withdraw for other reasons, the

refund policy set out in Section 37.11 will apply. Refunds owed to students must be paid

within 30 days of the institutions receiving a copy of the Study Permit denial letter.