Job Description

Position Title:  Spa Manager

Senniyo Beauty & Figure Group – Vancouver, BC

Senniyo Beauty & Figure Group is looking for an ambitious, hardworking professional who has the ability to manage all aspects of the business while developing a well thought out, long term plan. This role is best suited to a creative, self-motivated leader who is passionate about what they do.
Applicants should have experience in the spa/salon, health/wellness industry accompanied with a proven background in business, teamwork and sales. Must have the positive drive to grow and lead the spa through exceptional customer service, motivating and mentoring staff, and exceeding sales goals. He/She plays a critical leadership role, overseeing the day-to-day operations, reporting directly to the CEO.
Tasks for this role include, however are not limited to, recruitment & selection of new associates, training & development, scheduling, and performance management.  The Spa Manager is also responsible for the purchasing of all Spa-related retail items, as well as completing regular and accurate inventories of all stocks and supplies.

Duties and Responsibilities
Staff Management / Strong team Leadership
• Recruit, train, schedule, manage and motivate staff
• Provide weekly or monthly coaching sessions to develop, support and educate team members as well as build strong, professional relationships to ensure team member retention
• Co-ordinate and oversee tasks of the spa team

• Monitor profit and loss statements and service/product costings
• Prepare weekly reports for the owners
• Inventory Management
• Ensure company policies and procedures are met
• Maintain relationships with suppliers of beauty and health related products and equipment

Customer Service
• Manage the reception desk and provide hands on support when necessary
• Solve any customer inquiries and complaints
• Obtain customer feedback and respond accordingly

• Develop, implement and maintain an annual marketing plan
• create and update all marketing materials as required
• develop a Retail strategy – increase staff product knowledge, merchandising retail boutique
• Manage all Marketing distribution systems – social media, online and offline media
• Plan and manage events/trade shows as required

Education: Secondary or higher, ideally in related business

Knowledge, Skills, and Abilities:
• 3 to 5 years related experiences in similar capacity
Show record of sales quota and track record of outperformance
• Well-developed business acumen and entrepreneurial mind set
• Strong leadership and mentorship attributes
• Proficiency with MS Word, Excel and Outlook
• Excellent communication skills both written and verbal
• Must be able to work evenings and weekends if required (on a limited basis according to business needs)
• Strong knowledge of spa products and industry trends

Job Type: Full-time
Salary: $23/hour

How to apply:
Please send your resume by email to
Thank you for your interest in this position. Only selected candidates will be contacted for interview.