Fairmont Pacific Rim is Hiring a Spa Experience Coordinator – Full Time

Do you want to…

  • Work for the #1 city hotel in Canada,
  • Be part of an extraordinary team,
  • Elevate your career with a global luxury brand offering extensive development opportunities,
  • Utilize global perks and privileges and enjoy a competitive wage?

Then you might be our next Spa Experience Coordinator

For guests seeking rejuvenation, inspiration and personalized attention, The Willow Stream Spa offers a wide selection of luxurious Spa experiences. As a Spa Experience Coordinator, the organizational support you provide for your Colleagues ensures comfort and efficiency, while your thoughtful service makes our guests feel valued.
Hotel Overview: At the ocean’s edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city. The Willow Stream Spa is a 11,000 square foot spa, including 9 treatment rooms and a 2,500 square foot outdoor patio with water features.  Beauty and wellness become one-with all of the pure elements that make this city so spectacular – through luxurious treatments that will delight your senses, soothe your body and pamper your soul.
Summary of Responsibilities:
Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offers professional, engaging and friendly service
  • Answer telephone inquiries promptly and professionally
  • Greet and escort Guests & members in a friendly and efficient manner
  • Knowledgeable about all aspects of treatments and the facility
  • Provide information and literature about facility in person and via telephone
  • Payment processing – Operate point of sale system for all services rendered
  • Clerical duties, treatment bookings/scheduling
  • Give tours of spa co-ordinate sales packets and handle special assignments
  • Ensure the facility is in peak condition at all times (operations and cleanliness)
  • Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa’s first priority


  • Previous experience is an asset
  • Minimum of 2 years experience in spa industry or hospitality
  • Diploma or Degree in hospitality or related field an asset
  • Organized, confident and professional in their appearance
  • Computer literacy in Office, Word, Excel
  • Excellent communication skills, both written and spoken

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Frequent bending, kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply  online at http://www.fairmont.com/careers/