On-Call Makeup Artists

Brand: MAC

Job: Retail – Store

Primary Location:Americas-CA-BC-Surrey, MAC – Guildford 

Schedule: Contingent

Job Type: Standard

If applying to this position, you will be considered for the following locations: MAC Guildford, Hudson’s Bay Guildford and Hudson’s Bay Langley.

Position Summary: Provide high touch make artistry services to achieve all sales and customer service objectives. The role is responsible for attracting customers and ensuring excellent customer relationship management

Key Responsibilities:

 Customer Service (Builds Collaborative Relationships)

  • Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience
  • Educates the customer by teaching them how to execute the desired look
  • Enhances the customer experience by providing information about the latest beauty news and trends
  • Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty
  • Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders
  • Treats others with dignity and respect

 Demonstrates Learning Agility

  •  Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers
  • Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels

Strives for Excellence in Execution

  • Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times
  • Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties
  • Follows the time keeping and attendance policy at all times
  • Responds positively to feedback


·         A minimum grade 12 education

·         College degree preferred

·         Cosmetic experience preferred

·         Ability to work in a fast paced environment including evenings and weekends.

·         Professional demeanor and ability to be flexible and handle change in a positive manner

To apply, copy and paste link into browser: https://elcompanies.taleo.net/careersection/mac_external/jobdetail.ftl?job=1712073&tz=GMT-08%3A00